Trust & Security Portal

Privacy Policy

Learn how we manage, protect, and secure your personal and academic data inside the Shiksha Disha portal.

Last Updated: May 18, 2026

1. Introduction & Scope

Shiksha Disha Platform Policy

Welcome to Shiksha Disha ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use the Shiksha Disha web application, mobile applications, and academic management services (collectively, the "Services"). This policy applies to all users of our platform, including Institute Administrators, Teachers, Students, Parents, and Website Visitors. By accessing or using our Services, you consent to the collection and use of your data as described in this policy.

2. Information We Collect

Shiksha Disha Platform Policy

To provide our academic management services, we collect various categories of information. This is divided into information you provide directly, data generated through platform usage, and details provided by your Educational Institute.

Institutional & Admin Data

Institute details (name, address, logo, registration number), administrator names, work email addresses, and phone numbers required to set up the school tenant.

Teacher & Staff Profiles

Names, employee IDs, email addresses, phone numbers, academic qualifications, subjects taught, and attendance logs managed by the school.

Student & Parent Information

Student names, roll numbers, class/section, photos, and parental contact details (name, email, phone number, address) required for academic progress tracking and guardian communication.

Academic & Operational Records

Grades, examination results, report cards, class attendance, homework assignments, timetable logs, and fee payment status/history.

Technical & Usage Data

IP addresses, browser type, device information, operating system, log data, page response times, and cookies indicating how you navigate and interact with the platform.

3. How We Use Your Data

Shiksha Disha Platform Policy

We use the collected information for specific, legitimate business and academic purposes. We never sell your personal data.
  • Facilitating core institute operations (grading, attendance, timetable scheduling).
  • Enabling secure, real-time communications between teachers, students, parents, and admins.
  • Processing fee payments and generating invoices securely.
  • Providing technical support, diagnosing platform bugs, and optimizing user interface experience.
  • Sending essential operational updates, notifications (e.g. attendance alerts, exam schedules), and security warnings.
  • Complying with statutory reporting requirements and applicable educational guidelines.

4. Data Security & Storage

Shiksha Disha Platform Policy

The security of your academic and personal information is our absolute priority. We employ industry-standard administrative, physical, and technical safeguards to keep your data secure.

Encryption Standards

All data transmitted between your device and our servers is protected using TLS 1.3 encryption. At-rest data is encrypted using advanced AES-256 standard databases.

Tenant Isolation

Each educational institution operates within a strictly isolated database container, ensuring no cross-contamination or unauthorized access between different schools.

Access Control

Role-based access controls (RBAC) ensure that teachers, parents, and students can only access data relevant to their authorized profiles.

Regular Backups

Automated, encrypted daily backups are securely maintained to prevent data loss due to unforeseen physical hardware or logical system failures.

5. Data Sharing & Disclosures

Shiksha Disha Platform Policy

We do not sell or rent your personal information to third parties. We share data only in the following controlled scenarios:

With Your Institution

All information provided under an institutional account is fully accessible to the designated school administrators, who manage roles and access rights.

Third-Party Service Providers

We share necessary metrics with authorized vendors assisting in our operations, including secure cloud hosting (AWS), database backends, payment gateways, and SMS/Email dispatch tools under strict data processing agreements.

Legal Compliance

If required by court order, law enforcement, or statutory government authorities to protect security, comply with legal obligations, or prevent fraud.

6. User Rights & Control

Shiksha Disha Platform Policy

We believe in providing full transparency and control over your data. Depending on your role, you have rights to manage your personal data:
1

Access & Rectification

You can request to view and correct inaccuracies in your personal profile. For student/academic records, corrections are managed directly by your school administrator.

2

Data Portability

School administrators can export student, staff, and transaction data in structured, machine-readable formats (Excel/CSV) at any time.

3

Deletion & Erasure

You can request account deletion. Please note that academic records associated with an active enrollment are retained as required by local educational boards.

4

Notification Preferences

You can manage email, SMS, and push notification preferences inside your account profile dashboard settings.

7. Children's Privacy

Shiksha Disha Platform Policy

Given that our platform manages student profiles under 18, we adhere strictly to child privacy regulations, including the Digital Personal Data Protection (DPDP) Act in India and COPPA guidelines. Student accounts are created solely at the direction and with the authorization of the respective educational institution and/or their parents or legal guardians. We do not collect personal information from minors independently. Parents and legal guardians retain the right to review their child's information, request corrections, or request deletion by coordinating with the school administration.

8. Cookies & Tracking

Shiksha Disha Platform Policy

We use cookies, tokens, and local storage technologies to keep you securely logged in, remember dashboard preferences, and understand website performance.

Essential Session Cookies

Required for secure authentication and navigating the dashboard without constantly re-entering login credentials.

Performance & Analytics

Anonymized session analysis to identify platform latency, slow-loading assets, and interface interaction rates to refine usability.

9. Legal & Compliance

Shiksha Disha Platform Policy

Shiksha Disha is structured to align with global security frameworks and localized Indian rules:
  • Full compliance with Section 43A of the Information Technology Act (India) for reasonable security practices.
  • Architected in accordance with the Indian Digital Personal Data Protection (DPDP) Act requirements.
  • Compliant with data residency guidelines, storing all core institutional and student records securely within Indian cloud server zones.

10. Updates & Contact Information

Shiksha Disha Platform Policy

We may revise this Privacy Policy periodically to reflect technological adjustments, legal compliance, or changes in operational workflows. We will notify you of significant changes via email or system-wide dashboard banners. If you have questions, grievances, or requests regarding this Privacy Policy or your data practices, please reach out to our designated Data Protection Officer:

Data Protection Officer Contacts

Escalation Hotline+91 98765 43210
Mailing AddressData Protection Officer, Shiksha Disha, 123 Tech Park, Hitech City, Hyderabad, India